Cinepolis India

Terms and Conditions

  • Acceptance of Terms

    Welcome to www.cinepolisindia.com (the "Cinépolis India Website"). The Cinépolis India Website is owned and operated by Cinépolis India Pvt. Limited (herein for brevity referred to as "Cinépolis India"). By using or registering for www.cinepolisindia.com, users and the entities or persons they represent ("User" or "Users") agree to be legally bound and abide by the terms, conditions and notices set forth or referenced herein and any other condition displayed on any of the pages of the Cinépolis India Website (collectively, the "Terms" "). Cinépolis India reserves the right to change, alter, modify, amend these Terms, from time to time, at its sole discretion without serving any notice to you ("Modifications"). The amended terms and conditions shall override the Terms to extent any such amended term is inconsistent or repugnant to these Terms and all Users shall be bound by such amended Terms. You can review the most current version of the Terms at any time at Terms & Conditions. Your continued use of the Cinépolis India Website following the posting of any Modifications constitutes acceptance of the same. If you do not agree to these Terms, as amended from time to time, please do not access or avail of the Services provided or use the Cinépolis India Website. The use of the term Representatives shall include Cinépolis India's employees, sponsors, directors, officers, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, consultants and advisors. You are advised that currently transacting on the Cinépolis India website to confirm a ticket will cost the user a service fee of Rs.10/15* (Rupees Ten / Fifteen* Only) per ticket (* For Premiere Properties). This fee is in addition to the price of the ticket as available at the Cinépolis India Cinema ticket counter. You can direct any questions concerning these Terms to:

    Attention: Legal Department

    Cinépolis India Private Limited

    3rd Floor,

    Ploat no 58,

    Sector - 44

    Gurgaon - 122003

    Haryana, India

    OR

    send an e-mail to: support@cinepolis.com

  • Permitted Use

    You agree that you are only authorized to visit, view and to retain a copy of sections/pages of the Cinépolis India Website for your own personal use, and that you shall not duplicate, download, publish, modify, hack, tamper with, damage the contents in any manner or otherwise distribute the information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material on the Cinépolis India Website (collectively "Content") for any purpose other than to review movies and promotional information, or to purchase tickets for your personal use, unless otherwise specifically authorized by Cinépolis India to do so. You also agree not to deep-link (linking through any other page other than through the Cinépolis India Website homepage) to the Cinépolis India Website for any purpose, unless specifically authorized by the system administrator of the Cinépolis India Website to do so. Except as expressly authorized by the Cinépolis India Website, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such Content. Notwithstanding the above, if no specific restrictions are displayed, you may make copies of selected portions of the Content, provided that the copies are made only for your personal, non-commercial use and provided you keep intact all copyright and other proprietary notices relating to the same. Systematic retrieval of data or other Content from the Cinépolis India Website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Cinépolis India Website is prohibited. In addition, use of the Content or materials for any purpose not expressly permitted in these Terms is prohibited.You agree that you shall not upload, post, reproduce, or distribute for commercial purposes any materials or design, text or graphics or Content on the Cinépolis India Website and further you agree that you shall not reproduce or transmit the same, in any form or by any means, electronic or mechanical or otherwise, including by photocopying, facsimile transmission, recording, re-keying or using any information storage and retrieval system without the express written permission of Cinépolis India. Permission may be granted only at the sole discretion of Cinépolis India.

  • Registration

    In consideration of your use of on line information resources, online fora, ticketing services, products, web directory(ies), index(es), general materials and data, including, but not limited to, search services, suggestions and other content (including third party information, products, materials and content) (collectively, all the services provided to you the User, from time to time whether online or offline referred to as the "Services"), you represent that you are a holder of credit card/debit card or such facilities provided by banks and undertake and agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Cinépolis India Website's registration form (such information being the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or www.cinepolisindia.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, www.cinepolisindia.com has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof)."

  • Privacy Policy

    Your Registration Data and certain other information about you is subject to our Privacy Policy. For more information, please see Privacy Policy.

  • Member Account, Password and Security

    Upon completion of registration process and you agree that with respect to your account and password: (1) You are responsible for maintaining the confidentiality of your password and account are fully responsible for all activities that occur under your password or account. (2) You will immediately notify the Cinépolis India Website of any unauthorized use of your password or account or any other breach of security; and shall be fully liable for all use of your account, including any unauthorized use of your account by any third party including the content of your transmissions through the Cinépolis India Website. (3) Agree that you are entirely responsible for any and all activities that occur under your account. (4) Will ensure that you diligently exit from your account at the end of each session. (5) Cinépolis India will not be liable for any loss or damage arising from any misuse of your password by any person due to any reason whatsoever. (6) Understand and acknowledge that Cinépolis India cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.

    Access and use of password protected and/or secure areas of the Cinépolis India Website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Cinépolis India Website shall be liable to criminal action and/or such other action as per applicable laws.

  • Rules of User Conduct

    By posting information in or otherwise using any communications service, message board, newsgroup, software library, or other interactive services that may be available to you on or through the Cinépolis India Website, you agree that you will not upload, post, or otherwise distribute or facilitate distribution of any content including text, communications, software, images, sounds, data, or other information that: is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), stalk, threaten or otherwise violate the legal rights of others or otherwise violates these Terms; victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any person or other entity; constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling; contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or impersonates any person or entity, including any employee or representative of Cinépolis India; create a false identity or forged e-mail address or header, or otherwise attempt to mislead others as to the identity of the sender or the origin of the message; transmit any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs; violate any laws including an acts, rules, guidelines or regulations, regarding the transmission of technical data or software through the use of the Services provided at or by the Cinépolis India Website; advertise or offer to sell or buy any goods or services for any non-personal purpose; interfere with or disrupt networks connected to the Services provided by the Cinépolis India Website or violate the regulations, policies or procedures of such networks; you also agree that you will not harvest or collect information about the Users or members of the Cinépolis India Website or use such information for any purpose including transmitting or facilitating transmission of unsolicited bulk electronic e-mail or communications, without their consent. You further agree that you will not knowingly solicit or collect personal information from a child 12 years old or younger without appropriate prior verifiable parental consent.

    Cinépolis India is not responsible for screening, policing, editing, or monitoring the content posted by Users of communications services, message boards, newsgroups, software libraries, or other interactive services that may be available on or through the Cinépolis India Website. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, the Cinépolis India Website may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such content. Notwithstanding the foregoing, Cinépolis India does not assure prompt editing or removal of questionable content after online posting. Accordingly, you understand and acknowledge that Cinépolis India shall not be liable for any action or inaction with respect to conduct, communication, or Content on the Cinépolis India Website.

  • User's Grant of Non Exclusive Limited License

    By posting or submitting content to any User-submit areas of the Cinépolis India Website, including discussion groups, you automatically grant, or warrant that as the owner of such content you expressly grant, the Cinépolis India a perpetual, irrevocable, non-exclusive right and license to use, reproduce, display, perform, adapt, modify, publish, translate, sublicense, copy, distribute, have distributed, and promote the content in whole or in part worldwide and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such content; and warrant and represent that you own or otherwise control all of the rights to the content and that public posting and use of your content by the Cinépolis India Website will not infringe or violate the rights of any third party. You also permit any other User to access, store, or reproduce the Content for that User's personal use as per these Terms

  • Third Party Sites

    Users may through hypertext or other computer links gain access to other sites on the Internet that are not under the Cinépolis India Websites control. These sites may contain information or material that you may find inappropriate or offensive. Should you, via a link contained on the Cinépolis India Website, view content that is not provided by the Cinépolis India Website, you do so at your own risk, as such content will not have been developed, checked for accuracy, or otherwise reviewed by the Cinépolis India Website, You understand and acknowledge that the Cinépolis India Website is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such third party sites, nor for any damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such third party site, whether actual, alleged, consequential or punitive nor does Cinépolis India assume the responsibility of provision of content on or links to such third party sites. The inclusion of such a link does not imply endorsement of third party sites by Cinépolis India or its Representatives.

  • Proprietary Rights

    You understand, acknowledge and agree that the Cinépolis India Website is the copyrighted property of Cinépolis India Pvt. Limited, in the absence of any contrary indication. You understand and acknowledge that the Cinépolis India Website and its Content is protected by copyrights, trademarks, patents, trade secrets, or other proprietary rights and laws, and that these rights are valid and protected in all forms, media, modes of distribution, and technologies existing now or hereinafter developed. All Content and source codes is copyrighted individually or as a collective work under applicable copyright laws and treaties, and Cinépolis India owns all copyrights in the selection, coordination, arrangement, style of presentation, as now presented or as presented in the future, and enhancement of such Content and as databases pursuant to applicable laws and treaties.

  • Disclaimer

    In preparing the Cinépolis India Website, we have endeavored to offer current, correct and clearly expressed information. However, since inadvertent errors of omission and commission can and do occur and since relevant laws and regulations often change, the Content and provision of Services may be neither current nor accurate. Further, the Content and information contained on the Cinépolis India Website is intended to provide general guidance on matters of interest. Nothing on the Cinépolis India Website constitutes professional advice, nor does any information on this Cinépolis India Website constitute a comprehensive or complete statement of the issues discussed.

    ALL CONTENT AND THE SERVICES INCLUDED AT OR AVAILABLE THROUGH THE Cinépolis India WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE. THE CONTENT AND SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Cinépolis India, DOES NOT WARRANT THAT THE CONTENT OR ANY SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE Cinépolis India WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SITE IS SOLELY AT YOUR RISK.

    The User agrees that he / she must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. Cinépolis India shall not be liable for any decision made or action taken by the User or others based upon reliance on information or materials obtained through use of the Service. We take cognizance of the fact that the User is acting in his or her own best interest and transacting at his or her own risk. Prior to the execution of any transactions the User should make himself / herself aware of all the terms and conditions governing the transaction.

  • Limitation of Liability

    All transactions on the Cinépolis India Website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of Cinépolis India or its representatives, in which event the User agrees that the User shall only be entitled to a refund of the amount actually paid by the User and actually received by Cinépolis India with respect to the purchase of tickets/ updates of member accounts/ purchase of virtual cards / gift voucher amounts / whether through the use of virtual card, credit card charge, card debit card, smart card or cash, which amount shall constitute liquidated damages. Cinépolis India or its Representatives shall not be liable for refund of any amount paid for purchasing tickets on line or availing any other Services on the Cinépolis India Website, save and except in the event of proven gross negligence on the part of Cinépolis India or its Representatives, then Cinépolis India or its Representatives, as the case may be, shall pay liquidated damages amounting to the actual amount paid by the User and actually received by Cinépolis India with respect to the purchase of tickets/ updates of member accounts/ purchase of virtual cards / gift voucher amounts / whether through the use of virtual card, credit card charge, card debit card, smart card or cash, which amount shall constitute liquidated damages.

    UNDER NO CIRCUMSTANCES SHALL Cinépolis India OR ITS REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE Cinépolis India WEBSITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF Cinépolis India HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, Cinépolis India'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT OF THE AMOUNT ACTUALLY PAID FOR BY ANY USER WHILE AVAILING ANY OF THE SERVICES ON THE Cinépolis India WEBSITE.

    The Cinépolis India Website features a lot of content that is provided by third parties. Cinépolis India, its Representatives or any of its data or content providers shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. In the event of the User suffering any loss or damage pursuant to reliance on such information and/or Content on the Cinépolis India Website or any third party websiteor due to the use of services, Cinépolis India or its Representatives shall not be liable in any manner and the User shall use such information at its sole risk. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis. The Content may vary depending upon the User's browser limitations. Cinépolis India, or its Representatives, including content providers assume no responsibility for the timeliness, deletion, mis or non delivery or failure to store any User communications or personalization settings or deliveries. No action should be taken or omitted to be taken in reliance upon information on the Cinépolis India Website. Users should obtain specific professional advice concerning specific matters and Cinépolis India or its Representatives accepts no responsibility for any loss resulting from reliance on any information or Content contained on the Cinépolis India Website or in respect of any information on any other sites to which the Cinépolis India Website may be linked. You expressly agree that Cinépolis India or its Representatives are not responsible or liable for, and shall be released and held harmless from: telephone, electronic, hardware or software program, network, Internet, or computer malfunctions, failures, or difficulties of any kind; any conditions or events of force majeure or beyond the reasonable control of Cinépolis India or the Cinépolis India Website that may cause any or all of the Services to be disrupted or corrupted; "Force Majeure" shall mean and includes without limitation riots, floods, earthquake, storm, terrorist activities or actions, war, act of God, civil disturbance of any nature whatsoever, any governmental or municipal action or the failure of any telephonic or electronic equipment hardware or software programmes, network, Internet, virus corruption or other failure or malfunctions of any kind or any other event analogous to the foregoing. any printing or typographical errors in any materials or Content associated with or with respect to any or all of the Services; any and all losses, damages, rights, claims and actions of any kind in connection with or resulting from participation in any or all of the Services or the acceptance, possession, or use of any prize or prizes with respect to any Service, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy. None of the above shall be taken to exclude liability for fraud.

  • Indemnification

    In consideration of your use of the Cinépolis India Website you agree and undertake to defend, indemnify, and hold harmless Cinépolis India and its Representatives from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of the Cinépolis India Website. Cinépolis India or its Representatives reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Cinépolis India in asserting any available defenses.

  • Termination and Opting Out

    These Terms are enforceable, in full force and effect, until terminated by either you or Cinépolis India. Upon termination, you must destroy all Content and materials obtained from Cinépolis India, in case you are a Cinépolis India Club Class Member you must return the Cinépolis India Club Class Member card to Cinépolis India, and any and all copies thereof, whether made under the provisions of these Terms or otherwise. The Cinépolis India Website reserve the right, in its sole discretion, to suspend or cancel any or all of the Services at any time if a computer virus, bug, or other technical problem corrupts the administration, security, or proper conduct of any or all of the Services or if your conduct fails to conform with these Terms or for any other reason whatsoever. Cinépolis India or the Cinépolis India Website will immediately terminate any account which it believes, in its sole discretion, is transmitting or is otherwise connected with spamming or any other item listed in clause VI above. In the event you so choose to opt out as a user of any of the Services provided on the Cinépolis India Website, upon your request the Cinépolis India Website will remove you and your personal information from its data base, thereby canceling your registration and permit you to opt out of further e-mail contact (excepting notification of major changes to the Services provided by the Cinépolis India) while still allowing access to the Cinépolis India Website.

    Clauses in these Terms Of Use with respect to representations, warranties, disclaimers, covenants, jurisdiction shall all survive the termination of these TOU by either the concerned Cinépolis India Websites or you.

  • General Information

    These Terms and the relationship between you and Cinépolis India and its Representatives shall be governed by the laws of India. You and Cinépolis India agree to submit to the personal and exclusive jurisdiction of the courts located Delhi, India. The failure of Cinépolis India to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the you agree with us that the court should endeavor to give effect to the intentions as reflected in these Terms, and all the provisions of these Terms shall remain in full force and effect. This Agreement represents the entire understanding between you and Cinépolis India regarding your use of the Cinépolis India Website and Services provided, whether on line or offline). Cinépolis India reserves the right to change any information on the Cinépolis India Website including but not limited to revising and/or deleting Services, features Content, or other information without any prior notice to you.

    We remind you again that you have expressly agreed that your use of the Cinépolis India Website and Services provided by Cinépolis India and on the Cinépolis India Website are at your sole risk.

  • Cinépolis India Logo

    Cinépolis India is a registered trademark of Cinépolis India Pvt. Limited

  • Refunds and Exchanges

    Before purchasing tickets, carefully review your booking details. www.cinepolisindia.com prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

  • Delivery

    www.cinepolisindia.com offers multiple delivery options. Currently the following delivery options are available:

    Email confirmation:Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

    SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

    Cinépolis Will try to deliver the booking details via email or SMS only on best effort basis, as sucessfull delivery of both is dependent on many extarnal factors which are beyond its control.

    Note: If any case you don't receive your Booking details with in a Minute of payment or any error comes, please visit "MY account" section to confirm your booking.

    Note: If any case you don't find your booking details in "My account's Booking History section" please send an email to Cinecare@cinepolis.com for refunds.

  • Pricing and Other Errors

    If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: www.cinepolisindia.com will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.