Cinépolis^® India charges a convenience fee Rs. 10 per ticket.

Yes, this is one of the most important features we offer. You have the choice of selecting or changing your seats at every step of the transaction.

You are allowed a maximum of 6 tickets per transaction in each area/category of the cinema screen.

On the www.cinepolisindia.com site, please login with your username and password. Then check the Booking History section, which will show a list of all bookings done by you. If the booking details shows up in this section, then your booking has been successful.

When a booking is confirmed, an email is automatically sent to you with the booking details. If you so choose, an SMS can also be sent to your mobile phone. In the rare case that you do not receive the email or SMS, you can check for the booking details on the website, if you are a registered user.

Apart from web bookings, we also offer a Mobile phone ticket booking service, Just Dial 5051234 from mobile.

No. It is not possible to replace or refund tickets once they have been confirmed.

No. It is not possible to change the seat numbers of a ticket once booked.

No. It is not possible to change the show time once a ticket has been confirmed.

No. As per government regulations, once a ticket has been paid for, it is deemed sold. It cannot now be replaced or cancelled.

Cinépolis^® India offers multiple payment options like Credit Card and Debit Card. We shall be adding new payment options in the near future.

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards.This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

This is a very rare situation, and can occur in case of a network fluctuation at the cinema. In this case, a reverse request for the charge on your credit card will be sent by us the same day to the bank. Please be assured that if the ticket has not been successfully booked, your card payment will be reversed with in 3 Weeks time.

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on the card issuing bank, it can sometimes take upto a 3 week for the reversal to take effect.

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on the card issuing bank, it can sometimes take up to 3 weeks for the reversal to take effect. If it has been longer then 3 week, please contact us on cinecare@cinepolis.com and we will take this up on priority with the bank to ensure the refund is done immediately.

No. Your tickets are confirmed and paid for, and delivery is not necessary. You can visit the cinema at any time before the show and collect your tickets from the box office. Please note that you will be required to show the credit card used.

Yes. It is necessary to carry the credit card used for booking when you pick up the tickets from the cinema. This is for your own safety to ensure that the person booking the ticket is the bona fide owner of the card.

In the rare case you are not able to attend the show, please take a photocopy of the front and reverse of your card, sign the photocopied page. This can be used by your friends/family to pick up the tickets in your absence.

Since the ticket is already paid for, it is available for collection at the box office at any time before the show. You can even visit the cinema 1 minute prior to the show time and collect your ticket. However, we recommend collecting the ticket 10-15 minutes earlier in case of a queue at the box office.

It is not compulsory to register on the site to book tickets.

By registering, you get access to your booking history information. You will also get the option to get some great offers.

On the www.cinepolisindia.com home page, please enter your username in the login box on the top right hand corner. Then, click on the -Forgot Password? link, and the password will be emailed to you on the email address registered with us.

Since the ticket is already paid for, it is available for collection at the box office at any time before the show. You can even visit the cinema 1 minute prior to the show time and collect your ticket. However, we recommend collecting the ticket 10-15 minutes earlier in case of a queue at the box office.

Please try refreshing the page once and clear your browser cache. If you still face problems, please email us on Cinecare@cinepolis.com and we will look into it immediately.

We currently support IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 2.0) and are adding support for other browsers as well.

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We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.